Reference

Legal terms for your raffi account

raffi keeps Legal terms, privacy choices and account access conditions together so you can check them before opening an account.

Terms before account accessPrivacy and cookie choicesIndonesia access conditionsPhone verification steps

Browse Our Lobby Read FAQ

What Legal rules cover on raffi

raffi Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal notice sets the terms for creating, using and closing your account, including identity details, phone verification and payment records. Access depends on local law, so your location and eligibility can affect whether the service is available. We describe how we handle account data, cookies,

1
wallet references and transaction receipts, while bank transfer and virtual account records may be needed to match a payment. DANA, OVO, GoPay and QRIS appear as payment context only; the policy explains how those references are used, not a promise that every rail is available to
2
every account. When a rule changes, we publish the updated wording in the policy area and identify the effective date. You can ask our support team to clarify a clause before you proceed.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTE

Get help with Legal questions

A clear contact path matters when a policy clause affects your account or payment record. Use the support route shown after login and include the subject of your Legal question, the phone number on the account and any relevant receipt reference. We can direct questions about access, privacy, cookies, verification or account closure to the right team. For a payment-status concern, include whether the reference shows DANA, OVO, GoPay, QRIS, bank transfer or virtual account.

Team online

Policy clarification

Send the exact Legal clause or page wording through the account support route. We can explain how it relates to account access, phone verification or a request to close your account.

Privacy request

Ask us to check the personal details held against your account, including your phone reference and payment receipt links. We will route the request for review under the applicable policy.

Payment record

Include the receipt reference and payment rail when a wallet or bank record needs checking. Naming DANA, OVO, GoPay, QRIS, bank transfer or virtual account helps us locate the correct entry.

DATA PRACTICE

How we handle Legal requests

Legal is practical when you can see what happens to account details after each request.

Account data

We use the details connected to your account to verify requests, explain applicable terms and match a payment receipt.

Cookie choices

Cookies can support sign-in continuity and policy-page preferences on your device.

Account security

Phone verification helps us distinguish an account holder from an unverified request.

Data retention

We retain account and transaction records only as required for the stated policy purposes and applicable legal duties.

Changing details

For a correction to your name, phone reference or other account detail, contact support from the signed-in account where possible.

Policy contact

Questions about Legal wording, privacy handling or access conditions belong in the policy support route.

Legal answers before you open

These Legal answers cover the questions we expect you to ask before creating an account with raffi. Check the wording that applies to your location, understand the account step involved and use the support route when your situation needs a direct answer. Access depends on local law, including the rules that may apply to your location and eligibility.

Read the account terms, privacy wording, cookie choices and access conditions before you open an account. Pay attention to phone verification, account closure, payment-record handling and location eligibility. The Legal area keeps these subjects together so you can check the applicable conditions first.

Yes. Access depends on local law, and eligibility can differ by location. We cannot treat an account path as available everywhere. Check the policy wording shown for your context and contact support if you need clarification before entering account details.

Phone verification connects an account request to the phone reference you provide and helps protect changes to that account. It may be required before account access. If the verification step does not complete, use the signed-in support route or the recovery path shown on screen.

The policy explains how payment references and receipts may be used to match an account transaction. DANA, OVO, GoPay and QRIS are payment context names, while availability depends on the account and local conditions. Include the rail name when asking about a record.

You can request a correction to account details through the policy support route, preferably while signed in. State which detail is wrong and provide the account phone reference. We may complete a verification step before changing the record or confirming the request.

Use the privacy contact path shown in your account and name the subject clearly: cookies, account data or retained transaction records. We will route the request under the applicable Legal wording. Do not include your password or send unnecessary private credentials.

Send the question through the support route connected to your account and quote the relevant Legal section. For closure, state that request directly so the team can explain the required account step, any record-handling condition and the confirmation process.

Legal terms for your raffi account

Get help with Legal questions

Policy clarification

Privacy request

Payment record

How we handle Legal requests

Account data

Cookie choices

Account security

Data retention

Changing details

Policy contact

Legal answers before you open

01 What Legal terms should I read before opening a raffi account?

02 Does Legal access to raffi depend on my location?

03 Why does raffi ask for phone verification?

04 How does Legal cover DANA, OVO, GoPay and QRIS records?

05 Can I ask raffi to correct my account details?

06 How can I ask about cookies or retained data?

07 Where do I ask about Legal wording or account closure?

Related Pages