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Privacy Policy for Your raffi Account

raffi Privacy Policy explains what we collect when you open an account, enter phone verification, use DANA, OVO, GoPay or QRIS, and move between the lobby and your…

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raffi Privacy Policy for Your raffi Account
CONTACT THE TEAM

Privacy Help Along Your Account Path

A direct contact route gives you a practical way to ask about Privacy Policy details, account data or a wallet reference. Include the phone number linked to your account and the date of the relevant request, but never send a password or full security code. We can use those details to locate the right record and explain the next step. Support is available through live chat and the account support route during the stated service hours.

Team online

Account chat

Open live chat from your signed-in account when you need to ask how your phone verification, account record or Privacy Policy request is handled. Share the issue and its date so our team can check the correct account path without asking for your password.

Wallet check

For a DANA, OVO, GoPay or QRIS question, use the payment support path and include the displayed reference, amount and status. This lets us separate a pending wallet response from an account-data request before we explain what happens next.

Policy request

Ask through account support when you want access to stored details, a correction or an explanation of retention. We may ask for account verification before discussing personal data, so the request reaches the person who controls the linked phone number.

DATA IN PRACTICE

How We Handle Account Information

Privacy Policy choices matter most at the points where your account and payment record meet.

Account details

When you create an account, we use your phone number and verification result to identify the account path.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity may produce references or status data.

Device signals

Your browser or mobile device can send session, browser and connection details when you open the lobby.

Cookies

Cookies can keep your signed-in path available and remember technical preferences.

Retention

We keep personal and payment records only for the operational, security and legal period that applies to the request.

Your requests

You can request access, correction or clarification about your personal data through account support.

Privacy Policy Questions About raffi

These Privacy Policy answers focus on the account, device and payment situations you are most likely to encounter. They explain the practical path for checking data, changing details or contacting us, while keeping local access wording clear. Where a question depends on eligibility, the answer points back to local law and the options displayed in your account.

The raffi Privacy Policy covers account details, phone verification, device session data, cookies, payment references and support conversations. It explains why we use those details for account access, payment reconciliation, security, technical operation and policy requests.

We may collect the phone number and verification information used to open your account, plus details you send to support. Device session data and payment references from DANA, OVO, GoPay or QRIS can also be connected to the relevant request.

A DANA or QRIS payment can create a reference, status and related account record. We use those details to match the request, check whether the cashier response is pending and answer your payment question. We do not need your wallet password.

Yes. Send an access request through the signed-in account support route and include the phone number linked to your account. We may complete an identity check before sharing account-specific information, which helps prevent disclosure to the wrong person.

Contact account support with the detail that needs correction and the linked phone number. If the change affects phone verification, wallet status or a payment record, we may ask for an additional check before updating the account record.

We retain information for the period needed to operate the account, reconcile payments, handle security matters and meet applicable record obligations. If you ask about deletion, support can explain which information may be removed and which records must remain.

The Privacy Policy explains our handling of account and device data for supported Indonesian access, including a request from Makassar. Availability and eligibility depend on local law, so follow the options shown in your account and contact support with location questions.

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