Reference

Terms & Conditions for Your raffi Account

Our Terms & Conditions set out how your raffi account, wallet activity and lobby access work in Indonesia.

Account access rulesWallet status checksPolicy contact path

DANA, QRIS and account rules

raffi Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms & Conditions explain the agreement between you and raffi when you create, access or use an account. You must provide accurate account details, complete the requested phone verification and keep your login details private. Wallet activity must match the account information we hold; a

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deposit or withdrawal can be paused while we check an account name, transaction receipt or unusual access pattern. DANA, OVO, GoPay, QRIS, bank transfer and virtual account steps remain subject to the payment route shown at the time. Access depends on local law, and we may
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restrict an account where local rules, security checks or these terms require it. We can change these Terms & Conditions by publishing an updated version, with the effective date shown on the page. Keep a copy of the current wording and contact support before continuing if
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any clause is unclear.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

POLICY HELP

Wallet status and account help

A clear contact route matters when a Terms & Conditions question affects your account or wallet status. We can help you identify the relevant clause, check whether a phone verification step is pending and explain what receipt details are needed for a payment query. Send the account email or phone number linked to your profile, then describe the exact issue without sharing your password or verification code.

Team online

Account desk

Use the account support channel when you need clarification about eligibility, phone verification, duplicate profiles or a restriction under the Terms & Conditions. Include your registered phone number so we can locate the correct account record.

Wallet checks

For DANA, OVO, GoPay or QRIS questions, send the payment reference, amount and date shown on your receipt. We use those details to trace the status without asking you to disclose a wallet PIN, password or one-time code.

Policy contact

When you disagree with a policy decision, contact us through the listed support channel and name the relevant Terms & Conditions clause. We will route the request for a clear response during our published support hours.

ACCOUNT RECORDS

How account records stay protected

Our policy handling starts with the account details needed to provide access and respond to a Terms & Conditions request.

Data requests

To request access to your account data or ask for a correction, contact support from the email or phone linked…

Cookie choices

Cookies can preserve sign-in state and selected settings on your browser.

Login security

Keep your password private and sign out on shared devices.

Payment records

We use a DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference to match a payment query with your…

Retention requests

Our Terms & Conditions describe why records may be retained for account, payment or security purposes.

Policy changes

When we update the Terms & Conditions, we publish the revised wording and effective date on this page.

Terms & Conditions questions before access

Most account questions can be answered by matching your situation to the relevant Terms & Conditions clause. The answers below cover the practical points you are likely to check before creating an account, using a wallet or asking for a policy change. Access depends on local law, and support can clarify the route for your account.

You can read the current Terms & Conditions on this page before opening an account. We publish the wording and any effective date here, including rules for account details, phone verification, wallet checks, security restrictions and policy changes. Contact support if a clause needs clarification.

Yes. Access depends on local law and the eligibility rules that apply to your location. We may limit account creation, lobby entry or wallet activity where local law requires it. Check the current Terms & Conditions and contact support before proceeding if your eligibility is uncertain.

You must provide accurate account details and complete the phone verification step requested before account access is enabled. Keep your login details private and use only your own profile. Our Terms & Conditions allow us to pause access when details cannot be verified.

The Terms & Conditions require payment activity to match your account details and the route shown at checkout. For DANA or QRIS, keep the receipt reference, amount and date available. A status check may pause the transaction while we match those details.

Where local law permits, you can contact support to request access to your account data or correction of inaccurate details. Send the request from the email or phone linked to your profile, identify the record clearly and avoid including your password or wallet PIN.

We publish revised Terms & Conditions on this page with the applicable effective date. Read the updated wording before using your account again, especially if the change concerns verification, wallet status or access. Contact support when you need help understanding a revised clause.

Use the listed support channel and provide your registered phone number, the date of the restriction and the clause you believe applies. We will check the account record and explain the available next step. Never send a password, wallet PIN or one-time code.

Terms & Conditions for Your raffi Account

Wallet status and account help

Account desk

Wallet checks

Policy contact

How account records stay protected

Data requests

Cookie choices

Login security

Payment records

Retention requests

Policy changes

Terms & Conditions questions before access

01 Where can I read raffi Terms & Conditions?

02 Does access under the Terms & Conditions depend on local law?

03 What account step is required before using raffi?

04 How do the Terms & Conditions handle DANA and QRIS payments?

05 Can I ask raffi to correct my account data?

06 What happens when raffi changes its Terms & Conditions?

07 How do I challenge an account restriction under the Terms & Conditions?

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